FAQs

You can do the upgrade/downgrade yourself, by logging into the Members area, hover over ‘Student Area’ at the top menu bar, then click on Orders & Payments. There you have options to manage your current subscriptions. The simplest way is to cancel your current subscription, wait until your current paid period runs out (you will receive an email notification) and then purchase the new subscription. You must first Wait for it to be cancelled (it’ll change status, and you’ll get an email notification). Now, whilst being logged in, purchase a new subscription.

Your course progress will not be lost as long as you are logged in when you upgrade/rejoin – the course progress is associated with your login.

You can cancel your subscription by hovering over ‘Students Area’ at the top menu bar, and clicking Orders & Payments. Then, find your annual or monthly order and manage it there.

Pausing is essentially cancelling, once you are ready to rejoin, make sure to log in first, then purchase a new subscription.

Monthly subscriptions will auto-renew, unless you cancel it (by going to ‘Orders & Payments’), or the payment fails to go through.
Yearly subscriptions are a one time purchase and will not auto renew. If you’d like to continue having access to your account, make sure the current membership is completed, and purchase a new membership whilst being logged in.

What you pay for is access to the Student Area, therfore, once you cancel your subscription you will not have access anymore. However, once you re-subscribe again, all the lessons you have unlocked will be available. Just make sure to log in to your account prior to re-subscribing. (you can still log in after cancelling, but can’t access the student dashboard)

To change your payment details, hover over ‘Student Area’ at the top menu bar, Click Orders & Payments, find your monthly/annual order, and click Update Payment Method.

Recently we have decided to move away from Facebook to Discord. All paid members, and XT College Year 2 graduates have access to the Discord community.

First, you’ll need to create your own Discord account – you can do that either at https://www.discord.com or by installing the app on your computer or phone.

Then, on your XTC Student Dashboard, on the right you will see a button to connect to Discord. Click it and follow the instructions.

Your Discord membership is tied to your XTC paid membership. If you cancel your subscription, you’ll lose access to the Discord community. Year 2 graduates keep access.

TROUBLESHOOTING
After you join the server, or renew your membership, it could happen that in Discord you will not see all the channels reappear. To reset the connection, try these steps:

1. In Discord, click on the “burger” (3 horisontal bars) icon to see the list of your servers.  Click on the XT logo. You should see many channels. If you only see #incoming channel…
2. On your XTC Student Dashboard, click the Disconnect button
3. Click the Connect button again. Wait for a couple of hours for the automated process to update your Discord membership.

If the above doesn’t work, try playing about with different combinations of disconnecting from the Discord, manually leaving the server, reinstalling your Discord app etc.

Above are the only steps to try to fix the problem, admins won’t be able to help you in any other way!

XTC Diploma graduates are welcome to enjoy the college community and keep in contact with their classmates, sharing knowledge, helping each other and keeping growing!

To join, please create a Discord account, then get in touch with one of the XTC teachers, they will send you an invite link and give you the access roles for your cohort area.